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Frequently Asked Questions


What is the cancellation policy?
Cancellation requests received after August 4, 2021, are subject to a $75 cancellation fee. No refunds are issued for cancellations received after August 23, 2021. All cancellation requests must be made in writing and sent to Substitutions are allowed at any time prior to the event and can be made by submitting the request in writing to

Please note: Any hotel and airline reservations must be canceled separately and directly with the provider.

If for any reason beyond its control, NSGC determines that the in-person 40th  Annual Conference must be canceled, shortened, delayed, dates changed, or otherwise altered or changed, the participant understands that any registration fees paid for the in-person event will be automatically transferred to the virtual experience. Participant also understands and agrees that NSGC shall not refund the registration fees paid and that all losses and damages that participants may suffer as a consequence thereof are their responsibility and not that of NSGC or its directors, officers, employees, agents or subcontractors. Participants understand that it may lose all monies it has paid to NSGC for participation in the Annual Conference, as well as other costs and expenses it has incurred, including travel, lodging, etc.

How do I change from the virtual experience to the in-person event or vice versa?
If for any reason (including illness) you would like to change your attendance from in-person to virtual, your registration will be converted at no cost. Please email by September 8, to assist in updating your registration.

If the event shifts to a fully virtual event, all registrations will be converted to virtual attendee registration, and the cancellation policy will apply to any termination requests.

If the in-person Annual Meeting is canceled or postponed, will I be refunded for my registration fees?
If NSGC is forced to cancel the in-person event in New Orleans, all participants who have registered to attend in person will automatically be transferred to the virtual experience. If applicable, you will receive a refund back to the original payment method for the difference in registration prices.

If I register to attend the meeting in-person, will I also have access to online content?
Attendees planning to join us in New Orleans also receive complimentary access to the virtual experience. This access is automatically included with the in-person registration fee.

In-Person Event

What safety and infection control guidelines will be in place?
NSGC will follow the guidelines set by the state of Louisiana and the city of New Orleans.  Full protocols are still in development but may include masks, hand sanitizer, social distancing, and other precautions as recommended at the time of the in-person event. As plans evolve, the information will be shared in NSGC’s health and safety plan on the website. 

What is the Ernest N. Morial Convention Center (meeting host location) doing to provide a safe and clean environment?

While full event details and health and safety protocols are being finalized, read about infection control precautions that will be taken on-site, as well as those being taken by the city of New Orleans, in our health & safety policy.

Virtual Event

Are the dates of the virtual experience the same as the in-person event dates?
Yes. Plenary and concurrent sessions will be live-streamed. All participants will have the opportunity to watch other session recordings on the virtual platform until November 30, 2021. 

What is the time zone for those who are registering for the virtual experience?
The Annual Conference schedule at a glance is posted in Central Time. This aligns with the time zone of the in-person meeting. Please note, in the virtual experience platform, you will have the opportunity to view your personal schedule in your preferred time zone.

What is included in the virtual experience registration?
Those who register to join us for the virtual experience will have access to all livestreamed/plenary sessions, as well as one livestreamed concurrent session per timeslot pre-determined by NSGC. In addition, virtual attendees will have access to an online poster hall with interactive element, the online exhibit hall and unique networking opportunities to connect with fellow virtual attendees.

How will posters be presented?
Posters will be available in a virtual format. More details on virtual poster sessions will be announced as they become available.

If I am attending virtually, can I attend pre- and post-conference symposia and workshops?
Unfortunately due to the hands-on experience of our workshops, only in-person attendees will have access to these sessions. Pre-and post-conference symposia are available to in-person attendees. There are two pre-conference symposia available to virtual attendees. 

How long is virtual content available? What do I do if I miss a live session?
Annual Conference content will be available to all attendees via the virtual meeting platform for 60 days, until November 30, 2021.

When will I have access to the online experience platform?
All registrants will receive an email notification from NSGC when the online platform is available prior to the Annual Conference. Participants must be registered and payment received in order to have access to the online platform.

What Americans with Disabilities Act (ADA) accommodations will be made for those who want to attend the online experience?
NSGC complies with the ADA and is committed to providing a positive experience for all attendees. Participants who have special requirements due to a disability may indicate their needed accommodation(s) during the registration process.

General Information

How many continuing education (CE) hours will be available for the Annual Conference?

All paid attendees, both in-person and virtual, will be able to earn continuing education. In-person attendees can earn up to 36.25 contact hours. Virtual attendees can earn up to 28.25 contact hours. This total does not include any pre- or post-conference workshops or sponsored sessions which can be added onto registration (up to 8 additional contact hours).

Where can I find Exhibitor & Sponsor FAQs?

Current or prospective exhibitors and sponsors can find FAQs related to your participation, registration, deadlines, and deliverables on the Exhibitor Resource Page