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Frequently Asked Questions


What is the cancellation policy?

Cancellation requests received after September 16, 2022, are subject to a $75 cancellation fee. No refunds are issued for cancellations received after October 16, 2022. All cancellation requests must be made in writing and sent to Substitutions are allowed at any time prior to the event and can be made by submitting the request in writing to 

How do I change from the virtual experience to the in-person event or vice versa?
If for any reason (including illness) you would like to change your attendance from in-person to virtual, your registration will be converted at no cost. Please email to assist in updating your registration.

If the event shifts to a fully virtual event, all registrations will be converted to virtual attendee registration, and the cancellation policy will apply to any termination requests.

If the in-person Annual Meeting is canceled or postponed, will I be refunded for my registration fees?
If NSGC is forced to cancel the in-person event in Nashville, all participants who have registered to attend in person will automatically be transferred to the virtual experience. If applicable, you will receive a refund back to the original payment method for the difference in registration prices.

If I register to attend the meeting in person, will I also have access to online content?
Attendees planning to join us in Nashville also receive complimentary access to the virtual experience. This access is automatically included with the in-person registration fee.

Health and Safety

What safety and infection control guidelines will be in place?
NSGC will follow the guidelines set by the state of Tennessee and the city of Nashville. Hand sanitizing stations will be provided throughout the meeting venue in alignment with guidelines in force at the time. Full protocols are still in development and may include masks, hand sanitizer, social distancing, and other precautions as recommended at the time of the in-person event. As plans evolve, the information will be shared on the NSGC website.  

Virtual Experience

Are the dates of the virtual experience the same as the in-person event dates?
Yes. All plenary and select concurrent sessions will be live-streamed. All participants will have the opportunity to watch other session recordings on the virtual platform until December 31, 2022. 

What is the time zone for those who are registering for the virtual experience?
The Annual Conference schedule at a glance is posted in Central Time. This aligns with the time zone of the in-person meeting. Please note, in the virtual experience platform, you will have the opportunity to view your personal schedule in your preferred time zone.

What is included in the virtual experience registration?
Those who register to join us for the virtual experience will have access to all livestreamed/plenary sessions, as well as one livestreamed concurrent session per timeslot, which is pre-determined by NSGC. In addition, virtual attendees will have access to an online poster hall with an interactive element, the online exhibit hall and unique networking opportunities to connect with fellow virtual attendees.

How will posters be presented?
Posters will be available as part of the virtual experience. More details on virtual poster sessions will be announced as they become available.

If I am attending virtually, can I attend pre-conference symposia?
Due to the hands-on experience of our pre-conference symposia, only in-person attendees will have access to these sessions.

How long is virtual content available? What do I do if I miss a live session?
Annual Conference content will be available to all attendees via the virtual meeting until December 31, 2022. 

When will I have access to the online experience platform?
All registrants will receive an email notification from NSGC when the online platform is available prior to the Annual Conference. Participants must be registered and payment received in order to have access to the online platform.

General Information

How many continuing education (CE) hours will be available for the Annual Conference?
Attendees will be able to earn up to 50 contact hours. This total does not include any pre- conference symposia, workshop sessions, or sponsored sessions which can be added onto registration.

How long is on-demand content available?
Annual Conference content will be available to all attendees via the virtual meeting platform through December 31, 2022. 

What Americans with Disabilities Act (ADA) accommodations will be made?
NSGC complies with the ADA and is committed to providing a positive experience for all attendees. Participants who have special requirements due to a disability may indicate their needed accommodation(s) during the registration process.